Jose Maria
Puerta Gonzalez

• With nearly 20 years of working experience, I am a customer-facing and service oriented professional, with a high level of technical expertise and an extensive knowledge and experience in enterprise-wide processes.
• I have an excellent ability to transform business demands into efficient solutions. I consider myself hardworking and flexible, with strong communication and team-working skills. Regarded as a good leader and a reliable and confident co-worker, I am able to quickly learn new skills.
• My three favorite projects are my children and my preferred partner, my wife.

• Creating solutions, Project Management, Resource Management, Empowering people, Team Leading, Budgeting and forecasting and seasoned negotiation skills.

• Implementing the social media strategy, coordinating with stakeholders across the Company to ensure its effectiveness and encouraging adoption of relevant social media techniques into the corporate culture and into all of the company’s products and services.
• Working with the Product Development team to ensure social media tools (for ex. FB connect, Sharing buttons) are kept up to date.
• Managing social media campaigns and day-to-day activites. Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc.
• Managing presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs and seeding content into social applications as needed.
• Becoming advocate of the Company in social media spaces, engaging in dialogues and answering questions where appropriate.
• Monitoring effective benchmarks for measuring the impact of social media programs and analyzing, reviewing, and reporting on effectiveness of campaigns in an effort to maximize results.
• Regularly feed back insights gained from social media monitoring into the Marketing team, to help them evolve their strategies in a timely fashion.
• Monitoring trends in social media tools, trends and applications.

• Drafting of professional social media projects applied to the enhancement of business objectives.
• Successful implementation of a Google Apps project for 1600 users spread over 20 countries.
• Advice for drafting outsourcing service and telecommunications proposals.

• Leading and managing an in-house IT Production & Projects Department.
• Responsible for the following business-critical platforms:
  • ERP Oracle Financials R12 & e-Procurement Solution.
  • Property Management Systems - Rumbo & SAP R/3 TMS for Hotels.
  • Microstrategy based BI platform.
• Microsoft based Active Directory and Applications.
• Linux based messaging infrastructure.
• Oracle/Solaris & IBM iSeries/AS400 based corporate infrastructure.
• Supervision of Data-Telco facilities, international WAN across 15 countries.
• Supervision of business-critical Datacenters (Palma / Miami).
• SLA and service quality criteria supervision.
• Management and supervision of external service and project suppliers.

• Successful re-design and implementation of company computer network, virtualized desktop platform and IT services.
• Leading and managing an in-house IT Service department.
• Responsible for the following business-critical platforms:
  • ERP SAP R/3.
  • Citrix Metaframe (650+ users).
  • Integrated Messaging System.
  • Security systems and WAN network.
• Microsoft based Directory and applications.
• Unix-based corporate network.
• Supervision of Data-Telco facilities, international WAN across 3 countries.
• Supervision of High Availability Datacenter.
• SLA and service quality criteria definition and management.
• Management and supervision of external service and project suppliers.

• Responsible for Communications System architecture.
• Web, mail, proxy, fax and networked teletype administration.
• Planning, creation and maintenance of Windows NT 4.0 domains, information storage, users, printing, connection with other Operating Systems, DNS, WINS, DHCP, Routing & Ras (420 users, 45 work centres).
• Responsible for the maintenance of systems’ security policies.
• Design and creation of desktop client platform.

• Technical management and IT consultancy for IBM Global Services clients.

• Windows NT and Corporate Tools support.

• Windows NT Network administrator.